Conditions

Company info:

Wrabbit ApS

Irma Pedersens gade 25, 8. tv.

8000 Aarhus C

Email:info@wrabb-it.com

CVR: 41 60 46 97

 

Payment:

You can order your item / products online and pay with most card types including, Visa / Dankort, Visa, Mastercard and more.

All prices on www.wrabb-it.com is incl. VAT, however, countries outside the EU may be subject to other rules. The amount is deducted from the cardholder's account at the earliest when the item is shipped.

 

Return and right of withdrawal:

Returned goods are sent to our firm address. Contact us for more information.

It is possible to return an item within 14 days of receipt. If more than 14 days pass from the time you receive the item until we receive a message from you, we can in principle not offer you a refund or exchange.

To be eligible for a return, the product you received must be unused and in the same condition as when you received the product. As a consumer, you have the right to try out the product as if it were in a physical store. If the item has been used in addition to what can be tested in a physical store, a specific assessment of the item is made, whether the used product can be sold to another consumer and at what value. The product must also be in original packaging.

In order to refund your purchase, a receipt or proof of purchase must be sent and an e-mail correspondence must have been made to the company, stating clearly that you wish to exercise your right of withdrawal.

 

The product must be returned to the address where the company is located.

Wrabbit ApS

Irma Pedersens Gade 25, 8. tv.

DK 8000 Aarhus CC

 

When refunding, the same form of payment is used as when buying / ordering the product. Refunds are made exclusively on the price of the product as well as the cheapest shipping option offered on our website. A difference on shipping costs will therefore be deducted from the amount reimbursed.

 

There are situations where repayment of the purchase amount is not possible:

Any product that is not received in the original condition is damaged or where there are defects that are not due to our faults / defects.

If the product has not been shipped within 14 days of your request to cancel the purchase.

If the item has been used in excess of what is necessary / expected to be able to ascertain size, we reserve the right, after a correct and detailed assessment in the given case, to reduce the refund or allow the refund to lapse completely depending on the item's commercial value. . 

Sales to countries outside Denmark:

Wrabbit ApS is not responsible for any. customs duties or other charges that may be imposed on an item purchased and shipped from Wrabbit ApS. This duty or charge must be borne by the customer / recipient.

Wrabbit ApS

CVR number: 41 60 46 97

Irma Pedersens Gade 25, 8. tv.

DK 8000 Aarhus CC

Email:info@wrabb-it.com

 

There is no free shipping for shipping exchanges for international orders. If you need another size, this must be ordered again via the website.


Failure to repay

If you have not received a refund from us, please fulfill the following before contacting the company:

Check your bank account again.

Check with your bank as there may be business hours.

If all of the above has been investigated, please contact us atinfo@wrabb-it.com.

We only replace the product if it is damaged or defective. In that case, contact the company as soon as possible.

 We may withhold a refund until we have received the item back and found its condition.

 

Shipping:

All returns should be sent to:

Wrabbit APS

Irma Pedersens Gade 25, 8. tv.

DK 8000 Aarhus CC

 

You must pay for your own shipping costs if you want to return your item.

It is recommended that the return of the item is sent with tracking / tracking with the shipping company, as we are not liable for any. loss or damage during shipment and thereby lack of a returned item. Depending on the place of residence, the duration of shipment as well as return may be more lasting.

The product must be returned without undue delay and no later than 14 days from the date on which you have informed us of a wish to exercise the right of withdrawal.

 

Complaint:

We only replace the product if it is damaged or defective. Then contact the company as soon as possible.

The consumer is entitled to a 24-month complaint. This means that you can either have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product, other damaging behavior or wear and tear.

Complaints must be made within a reasonable time after you have discovered a defect in the product. If you complain within two months after the defect is discovered, the complaint will always be justified.t.

The item must always be sent back in proper packaging. We recommend that you receive a receipt for delivery at the post office and payment is made for tracking the package. As the sender, you are responsible for the item until it is in our hands.

The product must be returned without undue delay and no later than 14 days from the date you informed us of a complaint.

If you have not received a refund from us, please fulfill the following before contacting the company:

Check your bank account again.

Check with your bank as there may be business hours.

If all of the above has been investigated, please contact us atinfo@wrabb-it.com.

We may withhold a refund until we have received the item back and found its condition.

When refunding, the same form of payment is used as when buying / ordering the product. Refunds are made exclusively on the price of the product as well as the cheapest shipping option offered on our website. A difference on shipping costs will therefore be deducted from the amount reimbursed.

 

Freight

Delivery time: Seehere.

During periods, longer delivery times may occur and we make reservations for sold-out items.

Delivery of goods from www.wrabb-it.com is considered to have taken place when the consumer has received the goods. The shipment of goods takes place with the carrier that you choose when you make the purchase.

 

Delivery terms

The following sales and delivery conditions apply to all deliveries from Wrabbit ApS's website.

The conditions apply in the event that no other written agreements have been entered into between you as the buyer and www.wrabb-it.com.

Documentation and guidance:
If there are product descriptions and user manuals for the item, these are included with the delivery from www.wrabb-it.com if not they can be found on our website.

The risk of goods purchased from www.wrabb-it.com passes to you as a consumer at the time of delivery. Complaints and any errors or defects in delivery from www.wrabb-it.com, must be invoked within a reasonable time after you have discovered the error. It is your duty to indicate and show how the error or omission is expressed. If you discover an error, you should contact us quicklywww.wrabb-it.com.

 

That with small / disclaimer

Although Wrabbit socks are produced with the best and most gentle materials, the rabbit must be supervised, especially during the start of treatment, to assess how your rabbit accepts the new treatment item. The vast majority of rabbits accept Wrabbit socks, as long as it is fitted correctly.
Wrabbit socks must not be ingested by the rabbit, as large amounts or threads can cause problems in the gastrointestinal tract. Should the accident occur, the veterinarian should be contacted immediately. It is the buyer's own responsibility that the rabbit does not consume Wrabbit socks.
Wrabbit ApS is not liable for compensation for self-inflicted destruction of Wrabbit socks. Furthermore, Wrabbit ApS is not liable for damage to Wrabbit socks caused by the owner or the rabbit - it is therefore the buyer's own responsibility if damage is caused to Wrabbit socks.
In addition, Wrabbit socks must not be tightened too tightly or used for too long a period of time, as wear of fur and damage to the lower leg should be avoided. For optimal treatment and guidance on size, it is therefore recommended to contact your own veterinarian and a treatment plan for the improvement of wear and tear.