Refund policy

Return and right of withdrawal:

Returned goods are sent to our firm address. Contact us for more information.

It is possible to return an item within 14 days of receipt. If more than 14 days pass from the time you receive the item until we receive a message from you, we can in principle not offer you a refund or exchange.

To be eligible for a return, the product you received must be unused and in the same condition as when you received the product. As a consumer, you have the right to try the product as if it were in a physical store. If the item has been used in addition to what can be tested in a physical store, a specific assessment of the item is made, whether the used product can be sold to another consumer and at what value. The product must also be in original packaging.

In order to refund your purchase, a receipt or proof of purchase must be sent and an e-mail correspondence must have been made to the company, stating clearly that you wish to exercise your right of withdrawal.

The product must be sent back to the address where the company is located.

Wrabbit ApS

Irma Pedersens Gade 25, 8. tv.

DK - 8000 Aarhus C

When refunding, the same payment method is used as when buying/ordering the product. Refunds are made exclusively on the price of the product as well as the cheapest shipping option offered on our website. A difference on shipping costs will therefore be deducted from the amount reimbursed.

There are situations where repayment of the purchase amount is not possible:

Any product that is not received in the original condition is damaged or where there are defects that are not due to our faults/defects.

If the product is not shipped within 14 days after your inquiry about cancellation of purchase.

If the item has been used in excess of what is necessary/expected to be able to ascertain size, we reserve the right, after a correct and detailed assessment in the given case, to reduce the refund or allow the refund to lapse completely depending on the item's commercial value. . 

Sales to countries outside Denmark:

Wrabbit ApS is not responsible for any. duties or other taxes that may be imposed on an item purchased and shipped from Wrabbit ApS . This duty or charge must be borne by the customer/recipient.

Wrabbit ApS

CVR number:41 60 46 97

Irma Pedersens Gade 25, 8. tv.

DK - 8000 Aarhus C

Email:info@wrabb-it.com

There is no free shipping for shipping exchanges for international orders. If you need another size, this must be ordered again via the website.

Failure to repay

If you have not received a refund from us, please fulfill the following before contacting the company:

Check your bank account again.

Check with your bank as there may be business hours.

If all of the above has been investigated, please contact us at info@wrabb-it.com .

We only replace the product if it is damaged or defective. In that case, contact the company as soon as possible.

We may withhold a refund until we have received the item back and found its condition.

Shipping:

All returns should be sent to:

Wrabbit APS

Irma Pedersens Gade 25, 8. tv.

DK - 8000 Aarhus C

You must pay for your own shipping costs if you want to return your item.

It is recommended that the return of the item is sent with tracking/tracking with the shipping company, as we are not liable for any. loss or damage during shipment and thereby lack of a returned item. Depending on the place of residence, the duration of shipment as well as return may be more lasting.

The product must be returned without undue delay and no later than 14 days from the date on which you have informed us of a wish to exercise the right of withdrawal.