Conditions
Company info:
Wrabbit ApS
Irma Pedersens gade 25, 8. tv.
8000 Aarhus C
Email:info@wrabb-it.com
CVR: 41 60 46 97
Payment:
You can order your item / products online and pay with most card types including, Visa / Dankort, Visa, Mastercard and more.
All prices on www.wrabb-it.com is incl. VAT, however, countries outside the EU may be subject to other rules. The amount is deducted from the cardholder's account at the earliest when the item is shipped.
Return and right of withdrawal:
Returned goods are sent to our firm address. Contact us for more information.
It is possible to return an item within 14 days of receipt. If more than 14 days pass from the time you receive the item until we receive a message from you, we can in principle not offer you a refund or exchange.
To be eligible for a return, the product you received must be unused and in the same condition as when you received the product. As a consumer, you have the right to try the product as if it were in a physical store. If the item has been used in addition to what can be tested in a physical store, a specific assessment of the item is made, whether the used product can be sold to another consumer and at what value. In addition, the product must be in original packaging.
To refund your purchase, a receipt or proof of purchase must be sent and an e-mail correspondence must have been made to the company, stating clearly that you wish to exercise your right of withdrawal.
The product must be returned to the address where the company is located.
Wrabbit ApS
Irma Pedersens Gade 25, 8. tv.
DK 8000 Aarhus CC
When refunding, the same form of payment is used as when buying / ordering the product. Refunds are made exclusively on the price of the product as well as the cheapest shipping option offered on our website. A difference on shipping costs will therefore be deducted from the amount reimbursed.
There are situations where repayment of the purchase amount is not possible:
Any product that is not received in the original condition is damaged or where there are defects that are not due to our faults / defects.
If the product is not shipped within 14 days after your inquiry about cancellation of purchase.
If the item has been used in excess of what is necessary / expected to be able to ascertain size, we reserve the right, after a correct and detailed assessment in the given case, to reduce the refund or allow the refund to lapse completely depending on the item's commercial value. .
Sales to countries outside Denmark:
Wrabbit ApS is not responsible for any. customs duties or other charges that may be imposed on an item purchased and shipped from Wrabbit ApS. This duty or charge must be borne by the customer / recipient.
Wrabbit ApS
CVR number: 41 60 46 97
Irma Pedersens Gade 25, 8. tv.
DK 8000 Aarhus CC
Email:info@wrabb-it.com
There is no free shipping for shipping exchanges for international orders. If you need another size, this must be ordered again via the website.
Failure to repay
If you have not received a refund from us, please fulfill the following before contacting the company:
Check your bank account again.
Check with your bank as there may be business hours.
If all of the above has been investigated, please contact us atinfo@wrabb-it.com.
We only replace the product if it is damaged or defective. In that case, contact the company as soon as possible.
We may withhold a refund until we have received the item back and ascertained its condition.
Shipping:
All returns should be sent to:
Wrabbit APS
Irma Pedersens Gade 25, 8. tv.
DK 8000 Aarhus CC
You will have to pay for your own shipping costs if you want to return your item.
It is recommended that the return of the item is sent with tracking with the shipping company, as we are not liable for any. loss or damage during shipment and thereby lack of a returned item. Depending on the place of residence, the duration of shipment as well as return may be more lasting.
The product must be returned without undue delay and no later than 14 days from the date on which you have informed us of a wish to exercise the right of withdrawal.
Complaint:
We only replace the product if it is damaged or defective. Then contact the company as soon as possible.
The consumer is entitled to a 24-month complaint. This means that you can either have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product, other damaging behavior or wear and tear. Rabbits can bite into almost any material and ruin the socks. Some rabbits are more curious and bite things to pieces quickly. It can also happen for the Wrabbit socks. It is the customer's responsibility to ensure that the rabbit does not damage the product. Wrabbit ApS is not responsible for damages that occur due to chewing or other destructive behavior from the rabbit.
Complaints must be made within a reasonable time after you have discovered a defect in the product. If you complain within two months after the defect is discovered, the complaint will always be justified.t.
The item must always be sent back in proper packaging. We recommend that you receive a receipt for delivery at the post office and payment is made for tracking the package. As the sender, you are responsible for the item until it is in our hands.
The product must be returned without undue delay and no later than 14 days from the date you informed us of the complaint.
If you have not received a refund from us, please fulfill the following before contacting the company:
Check your bank account again.
Check with your bank as there may be business hours.
If all of the above has been investigated, please contact us atinfo@wrabb-it.com.
We may withhold a refund until we have received the item back and ascertained its condition.
When refunding, the same form of payment is used as when buying / ordering the product. Refunds are made exclusively on the price of the product as well as the cheapest shipping option offered on our website. A difference on shipping costs will therefore be deducted from the amount reimbursed.
Freight
Delivery time: Seehere.
During periods, longer delivery times may occur and we make reservations for sold-out items.
Delivery of goods from www.wrabb-it.com is considered to have taken place when the consumer has received the goods. The shipment of goods takes place with the carrier that you choose when you make the purchase.
Delivery terms
The following sales and delivery conditions apply to all deliveries from Wrabbit ApS's website.
The conditions apply in the event that no other written agreements have been entered into between you as the buyer and www.wrabb-it.com.
Documentation and guidance:
If there are product descriptions and user manuals for the item, these are included with the delivery from www.wrabb-it.com if not they can be found on our website.
The risk of goods purchased from www.wrabb-it.com passes to you as a consumer at the time of delivery. Complaints and any errors or defects in delivery from www.wrabb-it.com, must be invoked within a reasonable time after you have discovered the error. It is your duty to indicate and show how the error or omission is expressed. If you discover an error, you should contact us quicklywww.wrabb-it.com.