Conditions
Company info:
Wrabbit ApS
Irma Pedersens Street 25, 8th floor, left.
8000 Aarhus C
E-mail: info@wrabb-it.com
CVR: 41 60 46 97
Payment:
You can order your goods/products online and pay with most card types including Visa/Dankort, Visa, Mastercard, and more.
Alle priser på www.wrabb-it.com is including VAT but countries outside the EU may be subject to different regulations. The amount will be deducted from the cardholder's account no earlier than when the item is shipped.
Return and cancellation policy:
Return items are sent to our company address. Contact us for more information.
It is possible to return an item within 14 days after receipt. If more than 14 days pass from when you received the item until we receive notice from you, we generally cannot offer you a refund or exchange.
For the product you have received to be eligible for return, it must be unused and in the same condition as when you received it. As a consumer, you have the right to try the item as if it were in a physical store. If the item has been used beyond what is possible to try in a physical store, a specific assessment of the item will be made, about whether it can be sold to another consumer and at what value. The product must also be in its original packaging.
For a refund of your purchase, a receipt or proof of purchase must be included, and there must have been email correspondence with the company clearly stating that you wish to exercise your right of withdrawal.
The product must be returned to the address where the company is located.
Wrabbit ApS
Irma Pedersens Gade 25, 8th floor, left.
DK – 8000 Aarhus C
The same payment method used for the purchase/order of the product will be applied for the refund. Refunds are made solely on the product price and the cheapest shipping option offered on our website. Any difference in shipping costs will therefore be deducted from the amount refunded.
There are situations where a refund of the purchase amount is not possible:
Any product that is not received in its original condition, is damaged, or has defects that are not due to our fault/deficiencies.
If the product has not been shipped within 14 days after your request to cancel the purchase.
If the item has been used beyond what is necessary/expected to determine the size, we reserve the right, after a proper and detailed assessment in the given case, to reduce the refund or let the refund be completely forfeited depending on the commercial value of the item.
Sales to countries outside Denmark:
Wrabbit ApS is not responsible for any customs duties or other charges that may be imposed on an item purchased and shipped from Wrabbit ApS. This customs duty or tax must be paid by the customer/recipient.
Wrabbit ApS
CVR number: 41 60 46 97
Irma Pedersens Gade 25, 8th floor, left.
DK – 8000 Aarhus C
E-mail: info@wrabb-it.com
There is no free shipping for sending exchange items for international orders. If you need a different size, it must be ordered again through the website.
Missing refunds
If you have not received a refund from us, please complete the following before contacting the company:
Check your bank account again.
Check with your bank, as there may be processing time.
If all of the above has been checked, please contact us at info@wrabb-it.com.
We only replace the product if it is not damaged or defective. In such cases, the company should be contacted as soon as possible.
We may withhold the refund until we have received the item back and assessed its condition. Once the item is received, it may take up to 10 business days to complete the return process, as it needs to be checked for damage. This is because we cannot resell a product to another customer if it has been damaged by your pet. Additionally, processing the return with the bank may also take 1-2 business days.
Shipping:
All returns should be sent to:
Wrabbit APS
Irma Pedersens Gade 25, 8th floor, left.
DK – 8000 Aarhus C
You must pay for your own shipping costs if you wish to return your item.
It is recommended that returns be sent with tracking through a shipping company, as we are not responsible for any loss or damage during shipping and thus the absence of a return item. Depending on the place of residence, the duration of shipping and return may vary.
The product must be returned without undue delay and no later than 14 days from the date you have informed us of your wish to exercise the right of withdrawal.
Complaint:
We only replace the product if it is damaged or defective. In that case, the company should be contacted as soon as possible.
The consumer has the right to a 24-month warranty. This means that you can either have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product, other damaging behavior, or wear and tear. Rabbits can chew on almost any material and destroy the socks. Some rabbits are more curious and quickly chew things to pieces. This can also happen to Wrabbit socks. It is the customer's responsibility to ensure that the rabbit does not damage the product. Wrabbit ApS is not responsible for damage caused by chewing or other destructive behavior from the rabbit.
You must make a complaint within a "reasonable time" after you have discovered a defect in the product. If you complain within two months after the defect is discovered, the complaint will always be justified.
The item must always be returned in secure packaging. We recommend that you obtain a delivery receipt at the post office and pay for package tracking. As the sender, you are responsible for the item until it is in our hands.
The product must be returned without undue delay and no later than 14 days from the date you informed us of the complaint.
If you have not received a refund from us, please complete the following before contacting the company:
Check your bank account again.
Check with your bank, as there may be processing time.
If all of the above has been checked, please contact us at info@wrabb-it.com.
We may withhold the refund until we have received the item back and assessed its condition.
The same payment method used for the purchase/order of the product will be applied for the refund. Refunds are made solely on the product price and the cheapest shipping option offered on our website. Any difference in shipping costs will therefore be deducted from the amount refunded.
Shipping
Delivery time: See here.
In periods, there may be longer delivery times, and we reserve the right for sold-out items.
Delivery of goods from www.wrabb-it.com answers for sketch, when the consumer has received the item. The shipment of goods is carried out with the carrier you choose when making the purchase.
Delivery terms
The following terms of sale and delivery apply to all deliveries from Wrabbit ApS website.
The terms apply in the event that no other written agreements have been made between you as the buyer and www.wrabb-it.com.
Documentation and instructions:
If product descriptions and user manuals for the item are available, they will be included with the delivery from www.wrabb-it.com if they cannot be found on our website.
The risk for goods purchased from www.wrabb-it.com passes to you as the consumer at the time of delivery. Complaints and any defects or deficiencies upon delivery from www.wrabb-it.com, must be claimed within a reasonable time after you have discovered the error. It is your duty to specify and demonstrate how the error or defect manifests. If you discover an error, you must promptly contact www.wrabb-it.com.